FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How large of an item can be engraved?
Our CO2 laser engraver can engrave items up to 24" x 12" and up to 8" high with a maximum 25 lbs. load.
Our mechanical engraver has a slide through bed and can engrave items 12" x 12"+ and up to 3" high.
Our CNC router has a slide through bed and can handle items 24" x 18"+ and up to 6" high.
Our heat press can handle images up to 11" X 17" at one time/press
How much will my engraving cost?
There is a $7.00 set-up fee to target in the area that needs to be engraved. If you have multiple items the same size, shape, and area to be engraved it is a one time fee. If you have more than one area on an item or different items, each would require the setup fee. Also, since we charge by run time in the machine and we won't know how long your engraving would take until its finished I can only give you a rough estimate.
How long will it take to engrave my item(s)?
We try to strive for a 24~48 hour turnaround time. Large quantity items may take longer, as well as items that need to be ordered. We can do same day engraving, if we have the item(s) in stock or on hand, for an additional rush charge.
What if the item is not in your inventory and needs to be ordered?
We can usually get items ordered within a day from our regular suppliers if the warehouse has it in stock.
What format does my file need to be in?
We can work with all images, but we prefer vector format files in .ai, .eps, .pdf. Vector formats work best as they do not distort when re-sizing and they also have clean edges, whereas raster format files are pixilated so they don't have clean edges and do not come out as well when engraved and do distort if resized. If you are unsure what these two file formats are please see Wikipedia's image file format page.
Do you engrave photographs?
Yes, we can laser engrave and sublimate photos,
Do you engrave jewelry?
Typically no (there have been exceptions). We usually recommend that you contact a jeweler.
Do you engrave guns?
No. Please contact a machine shop or gunsmith.
What material can be laser engraved?
that the marking process requires the use of a Laser Marking Material (LMM) such as Cermark or Thermark
What is laser marking?
What material cannot be laser engraved?
PVC coated or constructed items cannot be laser engraved, they will produce a gas that will damage the laser.
Can I place an order over the phone or verbally?
No. I do not take verbal orders, it is too easy to forget, I must have a written "paperwork" trail to follow and keep track of.